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Section Manager, Service Management & Governance

Section Manager, Service Management & Governance
Key responsibilities
The Section Manager, Service Management & Governance will evaluate scenarios for the use of the ServiceNow platform, including the creation of rough concepts and business cases.
Will be responsible for governance activities with global and regional groups.
Will be responsible for the analysis and evaluation of business requirements, prepare them for ServiceNow change management meetings and advise and consult on solution approaches for implementation in ServiceNow.
Advises and accompany our users and customers from the innovative business idea to the implemented solution on ServiceNow platform, coordinate communication and act as the first point of contact for all user/customer concerns from US region.
Will support the continuous improvement of ServiceNow service by capturing requirements, creating requirements documentations and change requests and accompanying workshops and training with user/customer participation.
Proactively, will be constantly informed about ServiceNow related trends and innovations in order to incorporate them into your daily consulting activities or to derive new functionalities from them that can be used by all users/customers across the company especially for region US.
Drive the identification of synergies and innovation potentials across all domains, services and departments based on ITIL Framework within the ServiceNow platform.
Work closely with globally distributed colleagues from IT and other organizations to advance the continuous development of the ServiceNow Application services for GLOBALFOUNDRIES.
Required Qualifications:
Bachelor degree required in Computer Science, Information Systems or equivalent field of study
minimum of 10 years of IT or Equivalent experience
Deep knowledge of IT infrastructure & applications technologies, as well as cloud applications (PaaS, SaaS)
Experience in building and developing ServiceNow environments, ideally certifications in the ServiceNow environment
Very good knowledge and experience with common service management and IT governance frameworks as well as organizational models
Very good understanding of IT operational processes and ITIL Framework, ideally certified ITIL Service Manager
Experience in demand management and in the creation of business cases
You know how to set up and operate IT services as a service
Preferred Qualifications:
Analytical and conceptual skills
Work independently, in a structured and goal-oriented manner
Communication and presentation skills in meetings and workshops
Exchange ideas with your global distributed colleagues
If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaccommodations@globalfoundries.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
An offer of employment with GLOBALFOUNDRIES is conditioned upon the successful completion of a background check and drug screen, as applicable and subject to applicable laws and regulations.
GLOBALFOUNDRIES is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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