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CSCM Site Lead East Coast




Location
Malta - NY, US
Level
Up to Bachelor
Experience
5-10 Experienced
Available since
7/26/2018
Functional area
Project Management, Planning & Logistics, Industrial Engineering
Background
Mechanics, Electronics, Other- Technical
Reference
req4199



Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world?s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.
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Job Mission

To provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness, while ensuring company goals are being satisfied regarding lean management.
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Job Description
Support and manage an assigned local field operations site; make the best possible planning for materials, drive for correct and up-to-date inventory. Build up relationship with internal stakeholders and external customer, meet/ align on internal stakeholders and external customers? expectations.?
Responsibilities related to:
1. Inventory management: Own the US KPI dashboard for US East regional assigned plants and ensure the right materials are in the right conditions in stock:
-Materials are consumed in the customer Fab or returned to stock against norm
-Make sure IRR?s are solved in a timely manner
-Returns are processed within the agreed numbers of days
-Scrap process is properly executed
-3PL warehouse management regarding cost and executional performance
2. Escalations / Process Control:? Respond to and process incoming emergency parts orders from various US locals. Enter and execute administrative controls in the SAP system and daily trackers. Communicate directly with internal stakeholders and external customers to ensure that their needs are understood, communicated and fulfilled. Monitor and follow up with daily escalations through technical support. Process sales orders via OMD as required
3. Planning and Field Support:? Main contact for the local CS Service organization. Assist in the replenishment and allocation of materials throughout the US. Analyze and review usage of local service and sales materials based on historical data and/or projected requirements. Optimize spare part and tool planning mechanism in the US, completing analysis on all platforms. Monitor critical materials and ensure effective coverage. Manage routine and major upgrades for the local field office in conjunction with VHV SCM, CS and 3PL supplier regarding delivery schedules and planning.? Provide back up support for all US Field location offices.
4. Performance Management: Ensure external and internal (e.g. DTWP, fill rate) commits/targets are met; NAV?s are analyzed for root causes and corrective actions. Secure relevant performance reporting to stakeholders. Align with local CS and Account Team on total demand plan (Service, FCO?s, Install, UF) and matching supply plan on different planning horizons (short-medium-long); includes specifics on NPI?s, such as definition and release status.? Improve cooperation between local and central logistics covering volume and NPI?s.
5. Customer Intimacy: Be the first point of contact for the customer. Improve customer intimacy within the local organization. Understand CS local operations and work in conjunction to improve. Meet with and provide complex reports to the external customer.
Locations
-Position is stationed in Clifton Park, New York state
-This position is reporting to the CSCM Group Lead East Coast
-Geographic primary responsibilities:? Malta, Fishkill
-Travel possible (Domestic/International)
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Experience & Education
-Preferred 5 years of relevant field experience in a complex customer oriented (logistics) environment (minimum Associate?s degree preferred in Business Engineering, Administration or Supply Chain, preferably a Bachelor?s degree)
-Knowledge of business complexity, supply chain and/or relevant industry
-Analytical and able to organize and prioritize workload (should be in personal skills)
-Experience in defining and implementing of new processes across the supply chain against agreed costs, proven record on (continuous) improvement-projects
-Knowledge on Materials Requirement Planning (MRP)
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Personal skills
-Leadership skills, drive for results, ability to perform under high pressure and timelines
-Excellent social and communication (both written and verbal) skills
-Service minded and customer dedicated
-Strong data analysis and problem-solving abilities
-Result oriented Team player with a convincing pro-active attitude, ?can do? mentality, flexible and highly committed
-Advanced competencies in Microsoft Excel and PowerPoint
-Knowledge of ASML logistics procedures is preferred
-Remain flexible in providing after hours support, as needed
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Context of the position
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.
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Other information
EEO/AA (W/M/Vets/Disability) Employer
 

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